Cancel/ Change Order

Cancel & Change Order Policy

Last Updated: January 2026

At Gmcenglish, we take pride in our efficient order processing system, designed to get your items to you as quickly as possible. We understand that sometimes you may need to adjust your order after it has been placed. This policy outlines the specific timeframes and procedures for canceling or modifying your purchase.

1. ORDER TIMELINE & CUT-OFF TIMES

To ensure our customers in the United States receive their orders within our promised 3–7 business day window, we operate on a strict fulfillment schedule:

• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Handling Time: 1–2 business days. Orders are typically sent to our warehouse for picking and packing shortly after the cut-off time.

2. CANCELLATION POLICY

2.1. The 12-Hour Cancellation Window We offer a 12-hour grace period from the moment your order is placed. If you change your mind within this timeframe, we can cancel your order and issue a 100% full refund.

2.2. Cancellation Eligibility

• Within 12 Hours: Cancellation is guaranteed. Please contact us immediately at support@gmcenglish.com.
• After 12 Hours: Once this window has passed, your order has likely entered the fulfillment stage. While we will try our best to stop the shipment, we cannot guarantee cancellation.
• Order Already Shipped: If the package has already been handed over to the carrier (USPS, UPS, or FedEx), the order cannot be canceled. In this case, please follow our 30-Day Return Policy once the item arrives.

2.3. How to Request a Cancellation To ensure your request is handled promptly, please email support@gmcenglish.com with the following subject line: “URGENT: Cancel Order #[Your Order Number]”.

3. MODIFYING YOUR ORDER

If you need to make changes to your order, please reach out within the 12-hour window.

• Shipping Address: We can update your shipping address only before the order is processed. Gmcenglish is not responsible for packages delivered to an incorrect address provided by the customer.
• Product Variations: Requests for changes in size, color, or style are subject to current stock availability.
• Pricing Adjustments: If a modification results in a price change, we will either refund the difference or provide a secure link to pay the balance.

4. REFUNDS FOR CANCELED ORDERS

• No Cancellation Fees: At Gmcenglish, we do not charge any administrative or restocking fees for orders canceled within the allowed window.
• Refund Method: All refunds for canceled orders are issued back to the original payment method (Visa, Mastercard, Amex, Discover, or PayPal).
• Processing Time: Please allow up to 5 business days for the funds to reflect in your account, depending on your bank’s processing times.

5. UNFORESEEN CIRCUMSTANCES

• Out of Stock Items: In the rare event that an item becomes unavailable after you place an order, we will contact you immediately via support@gmcenglish.com to offer a full refund or an alternative solution.
• Suspected Fraud: For your protection, Gmcenglish reserves the right to cancel any order that appears fraudulent or fails our security verification.

CUSTOMER SUPPORT CONTACT

Our team is here to assist you with any changes or questions regarding your order:

• Store Name: Gmcenglish
• Official Email: support@gmcenglish.com
• Mailing Address: 6 Bluff Point Ct, Greenville, SC 29605-6082, United States
• Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)