FAQs

Frequently Asked Questions (FAQs)

Last Updated: January 2026

At Gmcenglish, we are committed to providing a transparent and seamless shopping experience. Below are the most common questions regarding our services, shipping, and return policies. If you require further assistance, our dedicated support team is always ready to help.

1. ORDERING & PAYMENTS

1.1. How can I place an order?

To make a purchase, simply select your desired items, add them to your shopping cart, and click the “Checkout” button. Follow the on-screen instructions to provide your shipping and payment details. Once your transaction is successful, a confirmation email containing your Order ID will be sent immediately from support@gmcenglish.com.

1.2. Which payment methods do you accept?

We offer a variety of secure payment options to ensure your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: PayPal. All transactions are processed through SSL-encrypted gateways to ensure your financial data remains 100% private and secure.

1.3. Can I modify or cancel my order?

We strive for fast processing; therefore, you have a 12-hour window from the time of purchase to request any changes or cancellations. Once the order has moved to the fulfillment stage, we cannot stop the shipment. In such cases, please follow our 30-day Return Policy after the package arrives.

2. SHIPPING & DELIVERY

2.1. What are your shipping rates and timeframes?

We provide clear and transparent shipping terms for all domestic orders:

• Shipping Fee: A flat rate of $6.99 applies to all orders.
• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Handling Time: 1–2 business days (Monday – Friday).
• Transit Time: 3–7 business days.

2.2. Where do you ship?

Currently, Gmcenglish ships exclusively to addresses within the United States (50 States). We do not offer international shipping or delivery to P.O. Boxes/APO/FPO addresses at this time to ensure the highest delivery reliability.

2.3. How do I track my order?

As soon as your package is handed over to the carrier (USPS, UPS, or FedEx), you will receive a shipping confirmation email with a Tracking Number. You can monitor your package’s journey directly on the carrier’s website.

3. RETURNS, REFUNDS & EXCHANGES

3.1. What is your return policy?

Your satisfaction is our priority. We offer a 30-day return window starting from the date of delivery. Items must be returned in their original condition, unused, and with all original packaging intact.

3.2. Are there any fees for returns?

No. At Gmcenglish, we offer 100% FREE returns. We will provide you with a prepaid shipping label, and we do not charge any restocking fees.

3.3. When will I receive my refund?

Once your return is received and inspected (typically within 1–2 business days), we will issue a refund to your original payment method. Please allow up to 5 business days for the credit to reflect on your bank statement, depending on your financial institution.

4. CONTACT & BUSINESS INFORMATION

If you have any further questions or need support regarding your order, please contact us using the official information below:

• Store Name: Gmcenglish
• Physical Address: 6 Bluff Point Ct, Greenville, SC 29605-6082, United States
• Support Email: support@gmcenglish.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond to all email inquiries within 24 hours. Your trust is the foundation of our business.